In sourcing our support staff we look for a few qualities. Primarily we are looking for talent and experience. Through often painful experience most of us have learnt that even the most qualified people on paper can be absolutely terrible when it comes to real-world situations.
This is why we look for talent. We look for people with the nack for finding solutions quickly and for understanding and reacting to complex situations with elegant solutions. We look for people with flare and drive and a desire to be good at their jobs, not just to make a living.
We look for experience too, because often the best ideas on paper fall over at the first hurdle when put into practice. In these situations only strong, long-standing industry experience will see ahead and avoid the pitfalls.
Above all we look for people who like people. The last thing you need when your computer stops working is a geek on wheels. You need people who understand your situation and can explain the solution with ease and assurance. We recruit on this basis and our customers tell us it's reflected in the service we provide.
